Privacy Policy

1. Who we are

Sunnies by Mel is a boutique eyewear and accessories store based in Harare, Zimbabwe. We sell premium sunglasses, blue-light glasses, watches, and fashion accessories.

2. Information we collect

We do not operate user accounts or a payment gateway on this website. When you place an order via WhatsApp, you voluntarily share:

• Your name (as provided on WhatsApp)
• Your WhatsApp phone number
• Your delivery address (if delivery is requested)
• Product preferences and order details

This website does not use cookies for tracking, does not collect email addresses automatically, and does not run analytics beyond what is provided by the hosting platform.

3. How we use your information

Information you share with us is used solely to:

• Process and fulfil your order
• Communicate order status and confirm payment
• Arrange delivery or collection
• Respond to enquiries or complaints

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data retention

Order records shared via WhatsApp are retained within the WhatsApp conversation thread. We do not maintain a separate customer database. You may request deletion of any personal information we hold by contacting us directly.

5. Third-party links

This site contains links to external platforms (Instagram, Facebook, WhatsApp). We are not responsible for the privacy practices of those platforms. Please review their respective privacy policies.

6. Your rights

You have the right to access, correct, or request deletion of personal information you have shared with us. To exercise any of these rights, contact us via WhatsApp at +263 78 318 0745 or email brendlync@gmail.com.

7. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.